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Have you found hiring external Change Management consultants to be beneficial? In my estimation, this seems like an area that is easily missed or neglected when left to internal teams.
In my experience as an external Change Management consultant, the companies I supported did not have anyone internally with the specific skill sets, tools, and training required to oversee change management initiatives. There is a good bit of training and coaching that can be provided for leaders and middle managers so they can be “cheerleaders for change”, but even with this training, overseeing a change management plan requires more time and effort than these leaders have available on top of their full-time roles.
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