Customer focus during integration
- This topic has 4 replies, 5 voices, and was last updated 3 years, 8 months ago by
.
Viewing 1 post (of 1 total)
-
Posts
-
I have been involved in many acquisitions and in every instance we have not succeeded in maintaining a customer centric approach. It seems the technical and cultural requirements of the integration exert such a strong pull on resources, that the customer integration tasks fall to the bottom of the list. I know this is dangerous and erodes value, but we have not been able to crack this problem. Any suggestions?
Viewing 1 post (of 1 total)
- You must be logged in to reply to this topic.
